Reference

Legal rules for India account access

Our legal page sets out how your account, game access, wallet records and privacy choices work on 9rt for India.

India legal termsUPI record handlingCookie choicesAccount access rules
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9rt Legal rules for India account access
CONTACT ROUTES

Legal contact paths for India

Legal questions need a clear route, not a generic inbox. Use the channel that matches your issue so our team can connect your message with account logs, wallet records or privacy requests. Include your registered mobile number or email, the date of the event and the payment method involved, but do not send card scans or passwords. We respond after checking account ownership and the legal nature of the request.

Team online

Legal email

Write to our legal mailbox for terms questions, privacy requests, correction queries or account access concerns. We may ask you to confirm account ownership before discussing stored records or changing saved details.

Account help chat

Use chat when you need help locating the right legal path from inside your account. The team can raise a case reference, connect wallet events and tell you what document type may be needed.

Payment record desk

Choose this route for UPI, Paytm, PhonePe or Google Pay record checks linked to a legal query. Share transaction date, reference number and registered contact so we can trace the entry.

DATA PRACTICE

How we handle legal records

Our legal process is built around traceable records and limited access. We keep account, device, cookie, wallet and contact data only for business, security, dispute and legal purposes.

Data use

We use your account details, device signals and activity records to operate access, verify requests, investigate disputes and comply with lawful directions. We do not ask for passwords through email or chat.

Cookie control

Cookies help us keep sessions active, remember language choices and identify unusual account activity. You can manage browser cookie settings, though some account or wallet functions may not work without required cookies.

Login security

Security checks may trigger when you change device, reset a password or request withdrawal handling. We may ask for contact confirmation so legal and wallet changes are not made by another person.

Record keeping

We retain payment references, account logs and support case records for audit, dispute handling and legal needs. Retention length can vary by record type, payment rail rules and active request status.

Correction requests

If your name, email, mobile number or payment reference is inaccurate, contact us with the correct details and proof linked to the account. We review the request before amending stored records.

Law requests

When a lawful authority asks for records, we check scope, identity and legal basis before responding. We share only what the request requires and keep an internal trail of the action.

Legal answers for India accounts

These answers cover how the legal terms affect your account, wallet records, privacy choices and access in India. They are written for common account situations, but they do not replace legal advice from a qualified professional. If your issue involves a dispute, court request or identity concern, contact us with the account details needed to locate the record.

They apply when you create an account, sign in, use wallet features, contact support or enter any game area. If local law does not permit access in your location, account features may be unavailable.

Yes. Access and eligibility depend on local law and are available where local law permits. We may use account details, device signals or payment records to help assess whether a feature can be offered.

We may hold your name, contact details, login history, device data, cookie records, wallet entries and support messages. These records help us operate your account, resolve disputes and meet legal duties.

Payment references are stored with time, amount, method and account link so we can reconcile wallet activity and investigate disputes. We do not ask for your UPI PIN, Paytm password or PhonePe login details.

Yes. Send the correct detail, your registered contact and any proof needed to match the account. We review the request, confirm ownership and update records where the correction is valid and legally allowed.

You can ask us about account closure and data removal, but some records may need to be kept for legal, dispute, audit or payment rail reasons. We will explain what can be removed.

Use the legal email route and include your registered contact, case reference if any, date range and issue summary. We may request identity confirmation before sharing records or discussing account action.

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